Shipping policy
Shipping Information
Free Shipping: Orders over €50 qualify for free shipping.
| Order Processing | Shipping Times | Tracking Information |
|---|---|---|
| Orders ship within 3-5 business days. |
Europe: 7-15 business days International: 7-15 business days |
Tracking provided once shipped. |
7-15 Days Contactless & Fast Front Door Delivery
Order Modifications and Cancellations
Cancelling an Order:
- Orders can be canceled within 24 hours of placement without penalty.
- To cancel, email service@lakelast.shop with "CANCEL" in the subject line.
- Contact us promptly if the item has already shipped.
Address Corrections:
- Notify us immediately for any incorrect addresses to ensure timely delivery.
Damaged Items
Despite careful packaging, about 1 in 1000 items may arrive damaged due to transit mishandling. If your item is damaged:
- Contact us with your order number and a photo of the damaged product.
- We will promptly send a replacement at no extra cost.
Additional Support
If you have any questions or need assistance, please contact us during our customer service hours:
Customer Service Hours:
- Monday to Friday: 9:00 AM - 5:00 PM
- Saturday: 10:00 AM - 6:00 PM
- Sunday: Closed
Email: service@lakelast.shop
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